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Professional Support

Our experienced support team helps diagnose issues, develop effective solutions, and get your equipment back up and running quickly. From troubleshooting and repairs to performance testing and preventative recommendations, we’re focused on minimizing downtime and keeping your operation running reliably.

Diagnose issues and analyze root cause

Create a repair plan

Full-service repair with fast turnaround and minimal downtime

Tested for performance and reliability

Preventative measures and future-proofing

A Custom Process Designed for Your Needs

No two service challenges are the same. We build our approach around your equipment, production demands, operating conditions, and the urgency of the situation. Our goal is to solve the immediate problem while providing a clear path toward more reliable, long-term operation.

DESCH technicians working on industrial drive equipment
A gear undergoing precision machining

Step 1: Assessment

Review your equipment, application, operating conditions, and service history to understand the current situation, identify symptoms, and determine the areas requiring attention.

Step 2: Review & Scope

Analyze equipment condition, failure symptoms, and available information to determine the scope of work and develop the most appropriate repair or service approach.

Step 3: Restore & Rebuild

Complete the required repair, rebuild, remanufacturing, or component replacement using proven processes and experienced technicians to restore equipment performance.

Step 4: Quality Control

Inspect and test completed work to verify proper operation, performance, and reliability before the equipment is returned to service.

Step 5: Support & Prevent

Provide ongoing technical guidance and identify preventative measures, maintenance needs, and application improvements that can help reduce future issues and extend equipment life.

7,000+

Planetary Gearboxes

3,000+

Crankshafts

2,000+

Clutches

FAQs

Got questions? We’ve answered the most common ones about our repair services.

We can help with a wide range of drivetrain concerns, including unexpected failures, performance issues, abnormal equipment behavior, troubleshooting, equipment wear, repair needs, and questions related to maintenance or equipment condition.

We typically review equipment specifications, model and serial information, application details, operating conditions, failure symptoms, service history, and any available photos, documentation, or performance data. The more information available, the more effectively our team can assess the situation and determine next steps.

Yes. Our team can evaluate equipment condition, operating history, symptoms, and available performance data to identify potential failure causes and determine whether additional inspection, repair, testing, or service is required.

Yes. Following an evaluation, our engineering and technical team can develop a recommended path forward based on the equipment condition and application. This may include repair, rebuilding, remanufacturing, component replacement, or additional inspection and testing.

Yes. In addition to supporting DESCH gearboxes, clutches, and clutch-brake combinations, our team can assist with many third-party drivetrain systems using our engineering knowledge and power transmission expertise.

We focus on understanding the issue quickly, defining the required scope of work, and identifying the most effective path to restore equipment performance. Depending on the situation, this can include troubleshooting, diagnostics, repair, rebuilding, component replacement, and performance testing.

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